Fermitools Software Support Statement - October 4th, 2001 Help with the installation or use of a product XYZ is available by sending mail to xyz-support@fnal.fnal.gov which is auto-forwarded to the group in charge of XYZ support at Fermilab. This software is furnished by Fermilab on an "as is" basis as a service to the wider community with the goal of stimulating collaborative use and further development. Provision of the software implies no commitment of support by Fermilab. The Fermilab Computing Division is open to discussing other levels of support for use of the software with responsible and committed users and collaborators. Use of the software in experiments at Fermilab will be assured of a level of support as agreed to through the standard Memorandum Of Understanding process. Users may send mail to the mail address given above, with the expectation that it will be read and noted. Fermitools Special Products Because of the special support needed for a few selected products Fermilab is only able to support the software under special agreement. The support offered will be discussed and negotiated on an individual basis and may be different for different users. To initiate discussions send mail to the mail address given above.

last modified 12/28/2007   fermitools_support@fnal.gov

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